The first step is booking a Home Safety & Care Assessment ($199). We'll visit your home, evaluate your situation, and provide personalized recommendations—whether you choose Wellura or not. If you sign up for any package within 30 days, the $199 is fully credited to your first month.

Great question! Here's the difference:

Most "free consultations" are 20-minute sales calls focused on getting you to sign up. Our assessment is a comprehensive 90-minute professional evaluation that includes:

• Full home safety inspection (identifying fall risks, accessibility needs)

• Care needs assessment (both clinical and daily living)

• Written recommendations report you can use with any provider

• Transparent pricing specific to your situation

• Guidance on government service eligibility

• No-pressure discussion of all your options

You receive professional value whether you become a client or not. We invest significant time understanding your unique situation because we believe families deserve expert guidance, not a sales pitch.

And if you do choose Wellura within 30 days, your assessment is completely free—the $199 is credited to your first month.

Your assessment typically takes 60-90 minutes and includes:

1. Home walkthrough - We identify safety hazards, accessibility challenges, and needed modifications

2. Needs assessment - We discuss daily activities, medical needs, mobility, nutrition, social engagement, and family support

3. Care plan discussion - We explain what level of support would be appropriate and why

4. Pricing transparency - We provide clear pricing for packages that fit your situation

5. Government services guidance - We explain what you might qualify for through Ontario Health atHome

6. Written report - Within 48 hours, you receive a detailed assessment report with recommendations

No pressure, no obligation. Many families use our assessment to guide their decision-making even if they choose a different provider or decide to wait.

Your report includes:

• Home safety evaluation with specific recommendations

• Fall risk assessment

• Care needs summary (personal care, companionship, home maintenance)

• Recommended service package with rationale

• Pricing options

• Government services eligibility guidance

• Next steps and timeline recommendations

This report is yours to keep and share with family members, regardless of whether you become a Wellura client.

Absolutely not. The assessment is valuable on its own—many families use it to:

• Understand what level of care is actually needed

• Have objective information for family discussions

• Learn what they might qualify for through government programs

• Get professional recommendations they can shop around with

• Plan for future needs even if they're not ready yet

We want you to make the best decision for your family, which might be Wellura, might be government services, or might be waiting and doing home modifications first.

Perfect! If you're ready to move forward, we can:

• Start your intake paperwork right away

• Schedule your first caregiver meet-and-greet within 3-5 days

• Begin services within 1-2 weeks typically

• Credit your $199 assessment fee to your first month

Our caregivers bring what they need to provide excellent care. You're responsible for prescribed medical equipment and household supplies, while we provide standard care equipment and professional tools.

You provide:

• Medical equipment prescribed for your care: Wheelchairs, walkers, patient lifts, hospital beds, oxygen equipment, or other specialized medical devices

• Household supplies: Cleaning products, food ingredients for meal preparation, pet supplies

• Basic tools: Standard home maintenance tools (we bring specialized equipment)

We provide:

• Standard personal care supplies: Transfer belts, gloves, basic first aid supplies, incontinence products

• Professional equipment: Specialized tools for handyman and home modification services

• Expert guidance: Recommendations for safety equipment or home modifications you may need

During your assessment, we'll identify any equipment that would improve your safety or care quality. We can coordinate purchases, rentals, or installations as part of your care plan.